Privacy Policy

Last updated: October 27, 2026

Who we are

This website is operated by New Age Duct and Furnace Cleaning Ltd. ("New Age", "we", "us"), an HVAC cleaning contractor serving British Columbia, Alberta and the Northwest Territories. This policy explains how we collect, use and protect personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

When you request an estimate, use our chat, or leave feedback, we collect the information you choose to give us: your name, phone number, email address, the service you're interested in, and any details you include in your message.

Like most websites, our site and the services it uses may automatically collect technical information such as your browser type, device, pages visited and the time of your visit.

How we use your information

We use your information to respond to your request, prepare estimates, schedule and perform services, follow up about your service, ask for feedback or a review, and keep records of the work we do. If you agree to receive them, we may also send you occasional service reminders or offers. You can opt out of marketing messages at any time by replying STOP to a text message or by contacting us.

Third-party services

We use trusted third-party services to run this website and manage customer communication, including our customer relationship management and messaging platform (which powers our forms, chat and text messaging), a form-filtering service that blocks spam submissions, Google Maps, Google Fonts, image hosting, and our website host. These providers process information on our behalf and only as needed to provide their services.

Cookies

Our website and the services embedded in it may use cookies and similar technologies to keep the site working, remember preferences and understand how the site is used. You can control cookies through your browser settings.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate our business, when required by law, or with your consent.

Storage and security

We take reasonable administrative, technical and physical measures to protect your personal information. Some of our service providers may store information outside of Canada, where it may be subject to the laws of that jurisdiction.

Your rights

You may ask to access or correct the personal information we hold about you, or withdraw your consent to its use, subject to legal and contractual limits. To make a request, contact us using the details below.

Contact us

New Age Duct and Furnace Cleaning Ltd., phone (250) 215-8565 (British Columbia) or (780) 937-3907 (Alberta), email [email protected].